What kind of support can you look forward to with Aurora?
We provide unlimited support via email for all of our customers, and do our best to respond to every email within just a few hours. Our support team is working hard to help customers from Monday-Friday 6AM-6PM PST.
What about phone support??
- Providing a one-stop solution for solar means that we deal with well over 2,000 solar projects a work-day designed in our software! We can handle more volume via email than we can via phone.
- Email support allows us to easily look-up and reference previous support requests you may have submitted previously to solve your problems quickly and efficiently.
- With Email support we can update our help center more easily, which means that you can find help even faster than a phone call.
- Building sales proposals is a visual process- Email Support allows our team to more thoroughly explain a problem, include helpful links, screenshots and articles and potentially even screen share to help our customers solve their problem.
We never outsource our support or employ unqualified staff, so you can rest assured that your email will be answered by a knowledgeable Aurora Solar expert- every time.
If you've got a question that you need help with, please submit it to firstname.lastname@example.org and our dedicated team will get back to you as soon as possible with a helpful response.
Aurora Support Team