Submit a request – Aurora Solar Help Center

Please choose a request type below

Your email address

Subject

Issue Description

Please enter the details of your request. Please also provide screen shot or any file attachment that helps us understand the issue. The more descriptive you can be the better we will be able to assist you.

Type of Request

Is this regarding a Utility rate or Component?

Utility Company Name

Utility Rate

Please enter the rate(s) that you would like updated or added. If there are multiple, please separate them with a comma.

Rate URL

Please enter the URL where we can find information on this utlity rate

Component Type

Component Manufacturer

Component Model Number

If multiple, please separate with a comma

Priority

P1 - Aurora services are completely down and not available for ALL users. P2 - Aurora services are slow or severely degraded. P3 - An isolated, one-time incident/error, or enhancement request, with moderate business impact. Most cases fit into this category. P4 - Inquires or cosmetic issues with minor business impact.

Attachments

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