Please enter the details of your request. Please also provide screen shot or any file attachment that helps us understand the issue. The more descriptive you can be the better we will be able to assist you.
P1 - Aurora services are completely down and not available for ALL users.
P2 - Aurora services are slow or severely degraded.
P3 - An isolated, one-time incident/error, or enhancement request, with moderate business impact. Most cases fit into this category.
P4 - Inquires or cosmetic issues with minor business impact.