Aurora's support team is here to help. Here's how to reach us:
Note: Aurora Support does not offer a phone number for inbound calls. If you're looking to speak with someone quickly, we offer Live Chat.
💬 Live Chat
Available Monday–Friday, 6 AM–6 PM PT
To start a chat while you're in Aurora:
- Click the ? icon in the top-right corner of any page.
- Select Live Chat.
- A support agent will be with you shortly.
📧 Email Support
Available 24/7
Email us at support@aurorasolar.com and our team will get back to you as soon as possible.
You can also submit a request directly in Aurora:
- Click the ? icon in the top-right corner.
- Select Submit a Request.
- Fill out the form and submit — you'll receive a confirmation email.