When setting up payment for a newly registered Aurora Solar account, users may occasionally encounter an error message during the checkout or payment configuration stage. This guide explains the cause of the issue and provides steps to prevent and resolve it.
Understanding the Error
This specific error typically arises when there is a mismatch between the company address entered during account registration and the billing address associated with the credit card being used for payment. More precisely, the system performs a validation check that compares the "Company Address" information you input on the sign-up page with the address that your credit card provider has on file. If these two addresses do not align exactly, the payment may be flagged, resulting in an error.
How to Avoid This Error
To ensure a smooth setup process and avoid payment-related issues, follow these best practices:
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Verify Your Credit Card’s Billing Address:
Before entering your company information, double-check the billing address associated with the credit card you intend to use. You can usually find this on your latest credit card statement or by logging into your online banking portal.
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Enter the Exact Same Address on the Sign-Up Page:
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When prompted for the “Company Address” during account creation, make sure to enter the same address that your credit card issuer has on file. Ensure the following elements match exactly:
Street address (including suite or unit number, if applicable)
City
State/Province
Zip/Postal code
Country
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Avoid Using Alternate or Office Addresses:
Do not use your company’s physical location or headquarters address if your card is billed to a different address (e.g., a finance department, a remote office, or a PO box).
Still Encountering Issues?
If the issue persists, please don’t hesitate to contact our support team for further assistance. We’re here to help!
📩 Contact: support@aurorasolar.com