General
Account administration, additional help and other miscellaneous inquiries.
- What kind of support can you look forward to with Aurora?
- How to remove a user or cancel an account
- Requesting payment information
- Why Can't I Request a 30 minute Help Session?
- What is the difference between the Orange and Yellow Bars in the Consumption Profile?
- Which browser is Aurora compatible with?
- Does Aurora work on an iPad or Tablet?
- How to enable WebGL
- How to Update Payment Information
- How Projects Are Classified
- How can I schedule an initial training on how to learn Aurora?
- How to Upgrade or Downgrade Your Account (administrators only)
- How to Add New Users to Your Account (administrators only)
- How do I become an account administrator?
- What to Do If Your Account is Suspended
- How do I change my password?
- Why can I not add (or check off) components in my database?