How to manage users and licenses
This article is for Admins only. Use the steps below to add new team members, deactivate users who have left, reassign licenses, and add or remove license seats from your account.
In this article, we’ll cover:
Key terms
License type — Controls which Aurora features a user can access. Aurora offers two license types:
- Premium — Full access to Aurora's design and proposal tools.
- Basic — Limited access, typically for users who need to view or manage projects without full design capabilities.
See more about the available features for each license type at https://aurorasolar.com/pricing/
Role — Controls what a user can do within your organization's account. Available roles are:
- Admin — Full account access, including user management and billing. Can see, modify, and change ownership of all projects. Can change account settings and templates.
- Team Member — Can see and modify all projects and leads and can assign/reassign any project in Aurora. Team Members can also view and edit project content such as pricing, Design Mode, and the site model. Team members can’t change account settings or templates.
- Limited Team Member — Restricted access, can only see and modify their own projects and leads. Limited team members can’t change account settings or templates. Admins can edit the Limited Team Member role to enable or restrict these users from editing the site model.
For more information about Roles, see User Management: Roles.
Add a new user
- Go to Settings > Users and licenses
- Click + New User
- Enter the user's first name, last name, and email address
- Choose a License Type (Premium or Basic) and a Role (Admin, Team Member, or Limited Team Member)
- Click Save
The user will receive an email invitation to join your Aurora account.
Deactivate a user
Deactivating a user removes their access to Aurora without permanently deleting their account or project data. Deactivated users no longer count against your active license total, and the license becomes available to reassign.
- Go to Settings > Users and licenses
- Find the user in the list and click their name
- Click Edit
- Click Deactivate
| 📝 Note: Deactivated users no longer count against your active license total. You can reactivate a user at any time following the process below. |
Reactivate a user
Reactivating a user gives a previously deactivated user access to Aurora, including their account and project data. This cannot be done directly from your Aurora account.
To reactivate a user, an admin should reach out to our Support team at support@aurorasolar.com and they will be able to assist you. Non-admin users will need to provide the admin’s permission in order to process the reactivation.
Admins can also create a new user with the same email address, although the new user will not have access to their previous account and project data.
Change a user license type
Use this to change a user's license type — for example, upgrading a Basic user to Premium, or downgrading a Premium user to Basic.
- Go to Settings > Users and licenses
- Find the user in the list and click their name
- Click Edit
- In the License type dropdown, select the new license type
- Click Save