Not seeing EagleView Powered Models as an option? We're still in the early access period for this feature, and not all customers have access yet. The general release is planned for August 2024. Stay tuned!
How to order an EagleView Powered Model
Overview
EagleView Powered Models enable customers like never before to reduce costs and the time spent on-site by combining the most accurate 3D models available with Aurora’s best-in-class simulations and design tools. EagleView Powered Models are only available in Aurora and are created using EagleView’s best-in-class site modeling technology. This feature is only available for projects located in the US.
What’s included
EagleView Powered Models include a 3D model of the building and obstructions. If the property has a detached garage, that will also be modeled. EagleView Powered Models do not include trees, but they are compatible with Aurora’s LIDAR data, and you can add hand-modeled trees after the design has been added to your project.
How to order an EagleView Powered Model
- Create a project (if you already have a project where you want to order an EagleView Powered Model, skip this step).
- Click “Create new request” in the Expert Model request section of the project dashboard.
- Select “EagleView Powered Model” and position the pin over the house you want modeled.
- Click ‘Send Request” and sit back and relax. Your model will be ready in 3 hours or less during regular business hours. It will show as in progress until then. See below on more details on delivery times outside of business hours.
- When your model is complete, you will receive an email notifying you that it is ready to review. This status will also be reflected in your project dashboard.
- Return to the project and click ‘Review’.
- Review the model and then click ‘Got it’ to accept the model.
- Name the new design. This is the title of the design with your EagleView Powered Model. We recommend you include EagleView in the name. Click ‘Save’.
- Your model is ready for you! You can add your system design and simulate its performance.
How to get help
If you notice a problem with the model, click contact support from the review step before saving the model to your project in a new design. If you have not yet arrived at this step or you have already passed it, contact support through the Resource Center at the upper right corner of the screen.
Frequently asked questions
I have ordered my EagleView Model. When can I expect to receive it?
There is a three-business-hour turnaround time for EagleView Models. Business hours are between 6:00 AM - 6:00 PM PST. If you place your order after 3:00 PM PST, then it will be available after three business hours have elapsed, which may be the next day. For example, If you place your order at 5:00 PM PST, then it will be available at 8:00 AM PST the next day.
I have ordered an EagleView Powered Model, but I received an email that it could not be completed. Why?
One common reason that a model may not be completed is that the images available could not be used to extract measurements for the respective order to meet EagleView standards.
Other possible reasons include that the location of the house is ambiguous, or an aspect of the model is not supported by Aurora. If you would like to learn more, please contact Aurora support.
You will not be charged for the EagleView Powered Model if the model is not completed.
When will you be billed for the model?
You will be billed for the model when you save it as a new design to your project.
What is the price for an EagleView Powered Model?
For credit model customers, the price is 950 credits. If you do not use the credit model, please contact your Account Manager to discuss pricing.
When should I order an EagleView Powered Model versus an Expert Model?
Expert Models provide fast, accurate 3D models of a property. The expedited option is especially valuable for early conversations with a customer. EagleView Powered Models provide an additional level of accuracy, and are ideal for sold projects or projects that require the highest level of accuracy from the start.
What is the availability of EagleView Powered Models?
This feature is available for customers in the United States only. It is in early access currently and will be generally available in August. It will be automatically available for Credit Model customers. Reach out to your Account Manager for information on accessing the feature.
What’s coming soon?
Although not currently available, API support for EagleView Powered Models will be available in the future. The API will allow you to order EagleView Powered Models through automated workflows, such as through an integration with your CRM. To learn more about Aurora’s API offering, see here.